Hassle-Free Refund Policy
We stand behind our service with a comprehensive refund policy. If SquadMate AI doesn't meet your expectations, we'll make it right.
7-Day Money-Back Guarantee
Try SquadMate AI risk-free. If you're not completely satisfied within 7 days of your first subscription, we'll refund your money—no questions asked.
Refund Timelines
Different subscription types have different refund periods to ensure you have adequate time to evaluate our service.
All Plans
Full refund guarantee for all new subscriptions
Annual Plans
Extended refund period for yearly subscriptions
Enterprise
Custom refund terms for enterprise customers
Refund Eligibility
We want to be transparent about what qualifies for a refund and what doesn't.
Service Not as Expected
AI teammates didn't meet your expectations
Technical Issues
Persistent technical problems preventing usage
Billing Error
Incorrect charges or duplicate billing
Changed Mind
No longer need the service (within refund period)
Used Service Extensively
Heavy usage after the trial period
Violation of Terms
Account suspended for terms violation
Refund Process
Our streamlined refund process ensures quick and transparent handling of your request.
Submit Request
Fill out the refund request form with required details
Review Process
Our team reviews your request and usage history
Decision & Processing
Approval notification and refund processing begins
Refund Completion
Funds returned to your original payment method
Request a Refund
Fill out the form below to submit your refund request. We'll review it and get back to you within 24 hours.
Refund Request Form
Frequently Asked Questions
Common questions about our refund policy and process.
How long do refunds take to process?
Refunds typically take 3-7 business days to appear in your account after approval. The exact time depends on your payment method and bank processing times.
Can I get a partial refund for unused time?
Yes, for annual subscriptions cancelled within the first 30 days, we offer prorated refunds for unused months.
What happens to my AI teammates after a refund?
Your access to AI teammates will be immediately revoked upon refund processing. Any saved configurations or chat history will be permanently deleted.
Can I request a refund after the guarantee period?
Refunds outside the guarantee period are considered on a case-by-case basis, typically only for technical issues or billing errors.
Do you offer refunds for in-app purchases?
In-app purchases follow the same refund policy as subscriptions, with a 7-day guarantee period from the date of purchase.
Need Help?
Our support team is here to help with any questions about refunds or your account.